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Call us now: (949) 515-3480

Customer Service

  • Shipping & Delivery

    Shipping is always FREE! No matter how much you order, no matter where you live! You may ask "Why give away free shipping? Everyone else charges an arm and a leg?" Because we think you're awesome and you deserve it! It also is our way of thanking you for deciding to do business with us. So thanks!

    We use USPS first class mail for all domestic and international mail. For domestic shipping times please allow 4-7 business days. For international shipping times please allow 10-14 business days. If you need something rushed please contact us and we would be happy to help you out.

  • Privacy & Security

    AirSick Stencils INC. has created this privacy statement in order to demonstrate our firm commitment to privacy.

    General Statement of Principles

    As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason - period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.

    Statistical Data

    Our servers (as most) track IP addresses and referring pages to help with site maintenance and improvements. This data is viewed only as anonymous statistics to show the busiest times of the day or week, pages with errors and how effective our advertising has been. This information is not used for any other purpose.

    Personal Information Collected - Order Forms With the exception of credit card info, we store the information from your order form to allow us to track consulting issues or refer to a previous order to help provide some customer service. You may elect to have your information completely removed from this system by e-mailing us at info@airsickstencils.com with your request. We do not store any type of sales information.

    Information Correction or Removal

    If you wish to correct, update or remove any information about you that may be in our records, please send us e-mail at info@airsickstencils.com with the details of your request. If you wish to contact us further, please find complete contact information on our contact page.

  • Returns & Replacements

    Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

    Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@airsickstencils.com.

    Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@airsickstencils.com and send your item to: 1665 Placentia Costa Mesa California United States 92627.

    Shipping To return your product, you should mail your product to: 1665 Placentia Costa Mesa California United States 92627. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  • Ordering

    To order from our website, you may create an account or you may order as a guest. By creating an account you have access to member benefits such as; your order history, wishlist, adding tags or favorites, faster checkouts, and special promotions an pricing. If you choose to order as a guest, you will not receive access to member benefits. You may also place an order over the phone by contacting us at (949) 515-3480. For orders placed by mail, please send your shopping list with a check or money order to AirSick Stencils 1665 Placentia Ave Suite A Costa Mesa CA 92627.

  • Payment

    For all payments that are made online through our website, we use PayPal for our merchant services. You do not need a PayPal account, you may use any major credit card to pay for your purchases. If you would like to pay by check or money order, please make your check or money order payable to AirSick Stencils, and mail to AirSick Stencils 1665 Placentia Ave Suite A Costa Mesa CA 92627.

  • Viewing Orders

    To view your order history, you must create and register an account at www.airsickstencils.com. From the top of the website, select "My Account" from here, you may view previous orders.

  • Updating Account Information

    To view or update your account information, you must create and register an account at www.airsickstencils.com. From the top of the website, select "My Account" from here, you may update or change your shipping and billing address or other relevant account information..

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